When to contact us
Contact us for duplicate charges, a confirmed payment that did not add credits, or a persistent technical problem. Failed image generation never consumes a credit.
How requests are reviewed
Refund requests are reviewed individually based on payment confirmation, access activation, service usage, and the nature of the problem. Approved refunds are processed through the original payment platform where possible.
Refunds and credits
A confirmed full refund or chargeback reverses the credits associated with that purchase. A partial refund reverses a proportional number of its credits, rounded up using the cumulative refunded amount. For example, refunding $0.79 from a five-credit, $3.95 purchase reverses a credit. Repeated notifications do not reverse the same credits again.
If credits have already been spent, the underlying ledger retains the outstanding adjustment. The dashboard shows zero available credits and an adjustment notice. New generation is blocked until the adjustment is covered; later purchases first offset that adjustment. Contact support for help. Pay-As-You-Go account status and historical records are retained. Deleting an image does not itself refund or remove credits.
This policy does not limit mandatory consumer rights that apply in your country. Dodo’s Buyer Terms apply to payments. Approved refunds are processed through Dodo to the original payment method where available; your bank or payment provider may need additional processing time.
Requesting help
Use our support form with your account email, order reference, and a short description. Never send complete card details or private photos.